Services

Accessibility

Horizon places an emphasis accessibility which is why we have one phone number which is always answered by a real person ready to deal with the issue at hand, 24/7/365. Prefer to communicate electronically? We can provide e-solution options which allow Condominium Corporations and their residents to access condominium documents, update contact information, make online maintenance requests and converse with members of your condo community. The client website component is meant to compliment personal interaction, not replace it. A property website serves as a convenience factor for Residents who wish to access administration materials on their own terms and timetables.

Uncompromised Representation

Horizon is dedicated to its Boards of Directors and the Owners whom they represent. We place the interests of the Condominium Corporation and its Residents above all else in every aspect of management of the property. This principle coupled with Horizon's complete independence from any developer or vendor, ensures uncompromised representation and achievement of the highest possible standards in property management.

Proven Track Record

Our skilled and motivated management will impact your bottom line when it comes to contract negotiating and laying a strong foundation to be well-positioned for later negotiations with developer and Tarion Warranty Corporation.

Horizon has achieved strong measurable results for its clients in the area of dispute resolution with developers in matters including but not limited to:

  • Performance/Technical Audit Deficiencies
  • Developer chargebacks
  • Recovery of declarant subsidies
  • Recovery of first year operating deficits
  • Set-up of utility sub-metering for retail spaces

We have also renegotiated pre-existing vendor contracts resulting in thousands of dollars of savings for our clients.

Satisfaction Guaranteed

Our management model is a performance-based approach. We believe that condominium corporations are entitled to receive the maximum level of service along with an assurance it will be provided on an on-going basis. The Board's guarantee is reflected in the fact that our standard contract carries a termination clause of 30 days whereas the industry standard is typically 60 to 90 days. This allows the Board the opportunity to assess the efficiency and productivity of our services with minimal risk. In addition, Horizon encourages its clients to undertake annual evaluations of its services by soliciting feedback from Owners.

Keys to Effective Management

Teamwork and Clearly Defined Roles

Horizon Property Management Inc. works to form a partnership with the Board of Directors from the outset, and places an emphasis on developing and ever improving lines of communication to ensure that the Board of Directors is kept up to date on key developments as they arise.

We understand and appreciate that individual Board members will seek differing levels of involvement in the day to day operations of the Condominium. Our commitment and flexible approach will serve the various Board members' requirements.

In the event that the Board wishes to involve Residents by way of committee, management will assist in helping define the roles, and by coordinating efforts to ensure maximum effectiveness and efficiency.

Final decisions are the Board's to make and, when necessary, every measure will be taken to arrange professional consultation on behalf of the Board to ensure that all interests are best served and protected.

Getting to Know Your Community & Identifying Needs

Horizon Property Management Inc. is committed to spending the time required on site to determine your property's needs, and aspires to maintain open lines of communication to ensure that issues are given the proper consideration and follow up.

Preliminary Assessment and Horizon Management Essentials

Horizon Property Management Inc. conducts a preliminary assessment to determine the current status of the Corporation from physical and financial perspectives. The preliminary assessment consists of:

  • Physical Review and Orientation of Property
  • Assessment of On-Site Staff Performance
  • Financial Review of Operating Budget
  • Review of Existing Maintenance Records and Supplier Contracts
  • Review Status of Reserve Fund Study, Investment Planning and Implementation of Repairs
  • Meeting with Board of Directors to Prioritize Action Items

With a clear understanding of the Corporation's present position and past history, the Board of Directors' goals become the focus of management. Horizon management essentials enable the Board of Directors to effectively and efficiently achieve goals. Horizon management essentials are rooted in:

  • Presence and Accessibility
  • Financial Management
  • Preventive Maintenance
  • Emergency Preparedness Program
  • Administration and Reporting Systems
  • Environmental Awareness and Responsibility
  • Coordination of Professional Services

Horizon Management Essentials

Presence and Accessibility

  • Regular Site Visits providing supervision of the property, building staff, housekeeping, and trade work to ensure excellent service.
  • Monthly and Annual Meetings, along with any additionally required Owners Meetings
  • A commitment to keeping current with neighbourhood developments that impact on your Residents and Property.
  • Evaluation Reports documenting progress and highlighting areas of possible improvement.
  • A commitment to providing open communication with Residents and Owners and 24 hour accessibility for emergencies.
  • Enlisting the services of a well respected and responsible after-hours answering service, with a proven history of handling emergency calls and reporting issues in a way that allows problems to be solved effectively and efficiently.
  • Coordination of an integrated on-line website community to increase efficiency of communication between the Board and its Residents.

Financial Management

  • Monthly Financial Reporting based on the Accrual Method of Accounting
  • Annual Budgeting based on history, future needs, and economic projections of labour, material and energy costs.

Coordination of:

  • Receivables
  • Payables
  • Insurance
  • Payroll
  • Government Remittances

Preventive Maintenance

  • A Comprehensive Preventive Maintenance Program including the detailed planning and tracking of annual, monthly, weekly and daily maintenance to ensure optimal performance of the property's systems and proper care of its surroundings.
  • Engaging competent and responsible contractors on behalf of the Corporation to deal with issues in a professional and efficient manner.
  • Project control reports to ensure that work is completed as specified, on time, and within budget.
  • Creation and tracking of incident reports from Residents and building staff to log action items and follow progress.
  • Incident log reports to track performance of key building functions: security/ housekeeping/building envelope/plumbing/mechanical/electrical/fire alarm systems/generator/elevators/pests.
  • Specification writing and contract negotiation.

Emergency Preparedness Program

  • Ensuring that the property's staff and Residents are ready to effectively manage unavoidable emergencies

Administration & Reporting Systems

Incident log reports to track performance of key building operations:

  • security
  • housekeeping
  • building envelope
  • plumbing
  • mechanical
  • electrical
  • fire alarm systems
  • generator
  • elevators
  • pest control
  • Contracting, Supervision, and Payment of Suppliers
  • Project control reports to ensure that work is completed as specified, on time, and within budget
  • Creation and tracking of incident reports from Residents and building staff to log action items and follow progress
  • Supervision of Housekeeping and Maintenance Duties
  • By-law Advisement and Enforcement
  • Status Certificates Preparation and Disbursement

Environmental Awareness and Responsibility

  • A commitment to responsibly manage environmental issues in day to day operation of the property.

Coordination of Professional Services:

  • Legal and Professional Services as authorized by the Board
  • Technical Audit Report and Resolution Process with Developer/Tarion Warranty Corporation
  • Reserve Fund Study
  • Financial Investment Planning
  • Implementation of Repairs
  • Provision for Energy Audit to quantify and detail the opportunities for utility cost savings